What is an Ombudsman?
An Ombudsman works to protect an individual’s rights and freedoms through independent supervision
Independently Guiding Corrections to Improved Health and Wellness For All!
The independently operated Office of the Ombudsman (Office), run by Lauren “Laurie” M. Andersen, MM, RN, CEN, CCRN, Ombudsman and Executive Director of the Office, reporting to the Massachusetts Executive Office of Public Safety and Security (EOPSS), serves as the independent health and wellness adviser to the Massachusetts Department of Correction (DOC).
Mission Statement
Promoting a healthy environment for all those who live
or work in MA Department of Correction facilities.
The mission of the Office of the Ombudsman (Office), as an independent health and wellness advisor to the Massachusetts Department of Correction (DOC), is to promote a healthy, safe, and supportive environment for all individuals who live and work within DOC facilities. Reporting directly to the Executive Office of Public Safety and Security, the Office develops comprehensive health and wellness initiatives, training, and education programs and, in collaboration with the DOC, implements efforts that strengthen facility culture and climate. The Office believes that supporting the wellness of DOC staff contributes to better outcomes for incarcerated individuals.
Lauren “Laurie” M. Andersen, MM, RN, CEN, CCRN
Director/Ombudsman – Office of the Ombudsman
Mental Health Awareness Videos for Corrections Staff
If you or someone you know is in crisis or thinking about suicide, please call 988 – the Suicide and Crisis Lifeline!
Asking for help is a sign of strength, not a sign of weakness!
The Ripple Effects of Suicide
Suicide Prevention for MA Department of Correction Staff
Mental Health Awareness for MA Department of Correction Staff
Anxiety and Depression for MA Department of Correction Staff
Substance Use Awareness for MA Department of Correction Staff
Post Traumatic Stress Disorder for MA Department of Correction Staff
News & Announcements
The latest from the Office of the Ombudsman
Second Annual Office of the Ombudsman Wellness Conference: A Day of Insight, Resilience, and Connection
On October 23, 2025, the Office of the Ombudsman will host a gathering of correctional professionals, wellness experts, and thought leaders for the Second Annual Office of the Ombudsman Wellness Conference in Milford, MA. With a packed schedule, the event promises to be a full day of learning, healing, and empowerment for those working within…
Office to Host First Wellness Conference for DOC Staff with Five or Less Years with the DOC
The Office of the Ombudsman is proud to announce its inaugural Wellness Conference exclusively for DOC staff with five or less years with the DOC, taking place on Thursday, September 25, 2025, at DOC Headquarters in Milford, MA. This one-day event is designed exclusively for DOC staff with five years of service or less with…
May 2025 is Mental Health Awareness Month
Is support of Mental Health Awareness Month, the Office reminds you to focus on your mental health, together with your physical health. Remember, take care of yourselves and each other. The Office is always here to support you as well.
The Office Celebrates Officers and Employees at DOC!
This week, and every week, the Office celebrates the hard work and dedication of correction officers and staff at the MA Department of Correction.