Independently Guiding Corrections to Improved Health and Wellness For All!

The independently operated Office of the Ombudsman (Office), run by Lauren “Laurie” M. Andersen, MM, RN, CEN, CCRN, Ombudsman and Executive Director of the Office, reporting to the Massachusetts Executive Office of Public Safety and Security (EOPSS), serves at the independent health and wellness adviser to the Massachusetts Department of Correction (DOC).

The mission of the Office of the Ombudsman (Office) is to promote a healthy environment for all those who live or work in MA Department of Correction (DOC) facilities. In a post-pandemic climate, the Office will focus its efforts on advising the DOC on both general infection control and wellness initiatives. The Office shall develop comprehensive health and wellness initiatives, as well as training and education programs. Thereafter, collaboratively with the DOC, the Office shall implement those health and wellness programs that positively impact the DOC culture and climate for the benefit of all. The Office believes that improving the wellness of DOC staff will positively impact incarcerated individuals.

Lauren “Laurie” M. Andersen, MM, RN, CEN, CCRN

Director/Ombudsman – Office of the Ombudsman

News & Announcements

The latest from the Office of the Ombudsman

Office to Host MCI-Norfolk Eat and Greet on November 18th!

DOC Correction Officers and Staff at MCI-Norfolk… Mark Your Calendars… Join the Office of the Ombudsman for our facility Eat and Greet, Monday November 18, 2024, at MCI-Norfolk! The Eat and Greet for DOC staff is from 6:00am to 8:30am! Laurie Andersen and the Office team are looking forward to seeing you there!

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Office to Host NCCI Gardner Eat and Greet on November 15th!

DOC Correction Officers and Staff at NCCI Gardner… Mark Your Calendars… Join the Office of the Ombudsman for our next facility Eat and Greet, Friday, November 15, 2024, at NCCI Gardner! The Eat and Greet for DOC staff is from 6:00am to 8:30am! Laurie Andersen and the Office team are looking forward to seeing you there!

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