Independently Guiding Corrections to Improved Health and Wellness For All!

The independently operated Office of the Ombudsman (Office), run by Lauren “Laurie” M. Andersen, MM, RN, CEN, CCRN, Ombudsman and Executive Director of the Office, reporting to the Massachusetts Executive Office of Public Safety and Security (EOPSS), serves at the independent health and wellness adviser to the Massachusetts Department of Correction (DOC).

The mission of the Office of the Ombudsman (Office) is to promote a healthy environment for all those who live or work in MA Department of Correction (DOC) facilities. In a post-pandemic climate, the Office will focus its efforts on advising the DOC on both general infection control and wellness initiatives. The Office shall develop comprehensive health and wellness initiatives, as well as training and education programs. Thereafter, collaboratively with the DOC, the Office shall implement those health and wellness programs that positively impact the DOC culture and climate for the benefit of all. The Office believes that improving the wellness of DOC staff will positively impact incarcerated individuals.

Lauren “Laurie” M. Andersen, MM, RN, CEN, CCRN

Director/Ombudsman – Office of the Ombudsman

News & Announcements

The latest from the Office of the Ombudsman

Update inmates and staff on change to COVID-19 protocols.
Award presentation to MCI-Norfolk Wellness Committee Tri-Chairs

MCI-Norfolk Wellness Committee Tri-Chairs Recognized for Their Work on Staff Wellness in 2023!

On Wednesday, March 13, 2024, MCI-Norfolk Superintendent Nelson Alves honored MCI-Norfolk Wellness Committee Tri-Chairs—Anthony Dagnello, Joyce Wessel, and Judith Grubbs—for their exceptional dedication to staff wellness at the MA Department of Correction facility in Norfolk, Massachusetts. Each was awarded a unique metal plaque, shaped like Massachusetts and personalized with their names to honor their efforts….

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COVID-19 Recommendations

DOC Staff Guidelines March 1, 2024 CDC states as the fall and winter virus season ends, it’s clear that the situation surrounding COVID-19 has changed.  Though it remains an important health threat, COVID-19 is no longer the emergency that it once was, and its health impacts increasingly resemble those of other respiratory viral illnesses, including…

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