What is an Ombudsman?
An Ombudsman works to protect an individual’s rights and freedoms through independent supervision
Independently Guiding Corrections to Improved Health and Wellness For All!
The independently operated Office of the Ombudsman (Office), run by Lauren “Laurie” M. Andersen, MM, RN, CEN, CCRN, Ombudsman and Executive Director of the Office, reporting to the Massachusetts Executive Office of Public Safety and Security (EOPSS), serves at the independent health and wellness adviser to the Massachusetts Department of Correction (DOC).
Mission Statement
Promoting a healthy environment for all those who live
or work in MA Department of Correction Facilities
The mission of the Office of the Ombudsman (Office) is to promote a healthy environment for all those who live or work in MA Department of Correction (DOC) facilities. In a post-pandemic climate, the Office will focus its efforts on advising the DOC on both general infection control and wellness initiatives. The Office shall develop comprehensive health and wellness initiatives, as well as training and education programs. Thereafter, collaboratively with the DOC, the Office shall implement those health and wellness programs that positively impact the DOC culture and climate for the benefit of all. The Office believes that improving the wellness of DOC staff will positively impact incarcerated individuals.
Lauren “Laurie” M. Andersen, MM, RN, CEN, CCRN
Director/Ombudsman – Office of the Ombudsman
Mental Health Awareness Videos for Corrections Staff
If you or someone you know is in crisis or thinking about suicide, please call 988 – the Suicide and Crisis Lifeline!
Asking for help is a sign of strength, not a sign of weakness!
The Ripple Effects of Suicide
Suicide Prevention for MA Department of Correction Staff
Mental Health Awareness for MA Department of Correction Staff
Anxiety and Depression for MA Department of Correction Staff
Substance Use Awareness for MA Department of Correction Staff
Post Traumatic Stress Disorder for MA Department of Correction Staff
News & Announcements
The latest from the Office of the Ombudsman
Office to Host MCI-Norfolk Eat and Greet on November 18th!
DOC Correction Officers and Staff at MCI-Norfolk… Mark Your Calendars… Join the Office of the Ombudsman for our facility Eat and Greet, Monday November 18, 2024, at MCI-Norfolk! The Eat and Greet for DOC staff is from 6:00am to 8:30am! Laurie Andersen and the Office team are looking forward to seeing you there!
Office to Host NCCI Gardner Eat and Greet on November 15th!
DOC Correction Officers and Staff at NCCI Gardner… Mark Your Calendars… Join the Office of the Ombudsman for our next facility Eat and Greet, Friday, November 15, 2024, at NCCI Gardner! The Eat and Greet for DOC staff is from 6:00am to 8:30am! Laurie Andersen and the Office team are looking forward to seeing you there!
Office to Host MCI-Shirley Eat and Greet This Week!
DOC Correction Officers and Staff at MCI-Shirley… Mark Your Calendars… DOC staff – Join us for our next facility Eat and Greet, Friday, November 1, 2024, at MCI-Shirley! The Eat and Greet begins at 6:00am! Laurie and the team are looking forward to seeing you there!
Office Launches DOC Staff Eat and Greets at DOC Facilities
The Office of the Ombudsman is thrilled to bring its Breakfast Eat and Greets to DOC facilities throughout the state. Be sure to keep your eyes open for the Eat and Greet at your facility. We look forward to connecting.