What is an Ombudsman?
An Ombudsman works to protect an individual’s rights and freedoms through independent supervision
Independently Guiding Corrections to Improved Health and Wellness For All!
The independently operated Office of the Ombudsman (Office), run by Lauren “Laurie” M. Andersen, MM, RN, CEN, CCRN, Ombudsman and Executive Director of the Office, reporting to the Massachusetts Executive Office of Public Safety and Security (EOPSS), serves at the independent health and wellness adviser to the Massachusetts Department of Correction (DOC).
Mission Statement
Promoting a healthy environment for all those who live
or work in MA Department of Correction Facilities
The mission of the Office of the Ombudsman (Office) is to promote a healthy environment for all those who live or work in MA Department of Correction (DOC) facilities. In a post-pandemic climate, the Office will focus its efforts on advising the DOC on both general infection control and wellness initiatives. The Office shall develop comprehensive health and wellness initiatives, as well as training and education programs. Thereafter, collaboratively with the DOC, the Office shall implement those health and wellness programs that positively impact the DOC culture and climate for the benefit of all. The Office believes that improving the wellness of DOC staff will positively impact incarcerated individuals.
Lauren “Laurie” M. Andersen, MM, RN, CEN, CCRN
Director/Ombudsman – Office of the Ombudsman
Mental Health Awareness Videos for Corrections Staff
If you or someone you know is in crisis or thinking about suicide, please call 988 – the Suicide and Crisis Lifeline!
Asking for help is a sign of strength, not a sign of weakness!
The Ripple Effects of Suicide
Suicide Prevention for MA Department of Correction Staff
Mental Health Awareness for MA Department of Correction Staff
Anxiety and Depression for MA Department of Correction Staff
Substance Use Awareness for MA Department of Correction Staff
Post Traumatic Stress Disorder for MA Department of Correction Staff
News & Announcements
The latest from the Office of the Ombudsman
MCI-Norfolk Wellness Committee Tri-Chairs Recognized for Their Work on Staff Wellness in 2023!
On Wednesday, March 13, 2024, MCI-Norfolk Superintendent Nelson Alves honored MCI-Norfolk Wellness Committee Tri-Chairs—Anthony Dagnello, Joyce Wessel, and Judith Grubbs—for their exceptional dedication to staff wellness at the MA Department of Correction facility in Norfolk, Massachusetts. Each was awarded a unique metal plaque, shaped like Massachusetts and personalized with their names to honor their efforts….
COVID-19 Recommendations
DOC Staff Guidelines March 1, 2024 CDC states as the fall and winter virus season ends, it’s clear that the situation surrounding COVID-19 has changed. Though it remains an important health threat, COVID-19 is no longer the emergency that it once was, and its health impacts increasingly resemble those of other respiratory viral illnesses, including…
New Office of the Ombudsman Website
The Office of the Ombudsman is pleased to announce the launch of our newly redesigned website, featuring an updated look and feel, together with a new logo which features a lighthouse. These updates symbolize our expanded role in guiding the Massachusetts Department of Correction (DOC) on health and wellness initiatives. The updates to our website…
New Exciting Focus on Wellness
Initially established as an independent entity monitoring COVID-19 mitigation efforts within the MA Department of Correction (DOC), the Office of the Ombudsman has proudly evolved. Our mission now extends to serving as an independent health and wellness advisor to the DOC. This expansion signifies our commitment to fostering a healthier environment for everyone within the…